Riverview Health | MyChart FAQ
Riverview Health

MyChart Frequently Asked Questions

Click below to see answers to our most commonly asked questions.

Is there a fee to use MyChart?

There is no charge to use MyChart.

How do I sign up?

You can request an invitation to sign up for MyChart from any Riverview Health staff member. This invitation will be sent to you by email and will include an activation code along with instructions about how to register your account. The activation code can also be printed for you from any Riverview Health location.

When can I see my test results?

Hospital/Inpatient

  • Your results will be available upon discharge.

Riverview Health Physicians

  • Your test results may be released as quickly as 24 hours, but may take up to 21 days.
Why am I unable to see some of my test results on MyChart?

Results that have been deemed sensitive by Riverview Health doctors will not be automatically released to MyChart. If you have questions about a result that may be sensitive, please ask your provider or their office staff for more information.

What should I do if some of my health information is incorrect on MyChart?

Please ask your physician or physician’s office to correct any inaccurate information during your next visit.

If I send a message to my doctor's office, when can I expect a reply?

MyChart should never be used for communication in emergency situations. Instead, call your physician's office immediately or dial 911.

You can expect a reply from your physician’s office within two business days.

Can my spouse and I share one MyChart account?

No. Due to patient privacy rules, spouses may not share a single MyChart account.

What should I do if I forgot my password?

Click on the “Sign In” button to go to the sign-in page. Then click “Need Help Signing In?”

Where can I request an update to my personal information?

Login to MyChart and click “Account” on the toolbar. From here, you can select the appropriate item to edit. Any changes will be reviewed by your doctor’s office and then added to your chart.

Is this service secure?

This service uses a high level of security to protect the privacy and confidentiality of healthcare information transmitted through its provider-patient messaging service. Unlike email, which relies on multiple file servers distributed across the internet, we use a single, centrally managed and secure database for all provider-patient communications. The service delivers all messages to a Web browser using 128-bit, secure-socket layer encryption. Only you, your provider and your providers authorized staff can read these messages. To prevent others from viewing your private information, you should always log out after using this service.

What type of software is necessary to use MyChart?

Accessing the service requires only a connection to the internet and a web browser. You can run this service using either a PC or a Macintosh computer. In addition, you can download the MyChart app in the app store of your smartphone or tablet.

What if I use a pop-up blocker?

If you use any of the following, you may be using a pop-up blocker:

  • Internet Explorer on Windows XP with Service Pack 2 (SP2) or later
  • A third-party Internet Explorer toolbar, such as the MSN, Yahoo! or Google toolbars
  • Mozilla Firefox

If you are using a pop-up blocker, you will need to explicitly allow the service to display pop-ups (often called “whitelisting”). Please review documentation for the product you are using to determine how to add “app.relayhealth.com” to your whitelist.

I turned off the pop-up blocker, but sometimes the pop-up gets “stuck” behind the main browser window.

If you are using Firefox, there is one additional step to take. Go to Tools/Options. Click the Content icon. Next to the Enable JavaScript checkbox (which should be checked), click the Advanced button. In the Advanced JavaScript Settings window, check Raise or lower windows, and then click OK.

How will I know if I have a message waiting for me on MyChart?

You will receive an email to the email address we have in your record. If you activated the MyChart app on your mobile device, you will also receive a notification there.

How are accounts handled for minors?

MyChart access is available for parents and legal guardians of patients who are minors. To obtain access, the parent or guardian will need to request proxy access at the minor’s next doctor’s visit.

Sensitive results
There are some results that may be deemed sensitive by the minor’s physician and those will be blocked from MyChart unless specifically requested by the patient. This includes some diagnoses and test results for minors. Please ask the minor’s doctor’s office if you have specific concerns.

Can more than one parent have access to a minor's account?

Yes. Please request proxy access from the minor’s doctor’s office.

« Back to MyChart