Patient Rights & Responsibilities
Because of our concern for you, we would like you to have an understanding of your rights and responsibilities as a Riverview patient.
Riverview Hospital Standard of Care
Riverview Hospital is a member of the Indiana Health and Hospital Association and the American Hospital Association, and is fully accredited by the Healthcare Facilities Accreditation Program (HFAP). This confirms that the hospital meets the highest standards of patient care.
The Organizational Improvement Department at Riverview monitors the quality of care provided to our patients to ensure that current standards of care are being met as required by hospital policy and procedures, Healthcare Facilities Accreditation Program, State Department of Health, and other professional organizations. Questions on quality of care may be referred to extension 317-776-7365 or firstname.lastname@example.org.
Medical Ethics Committee
Riverview’s Medical Ethics Committee serves primarily in an advisory role to physicians, patients and families in matters of withholding, withdrawing or continuing life-sustaining medical care, and adherence to prevailing ethical and legal standards. For more information, please contact your nurse.
As a patient, you have the right:
- To access to people outside the Hospital by means of visitors and by verbal and written communication.
- To treatment regardless of race, religion, sex, sexual orientation, ethnicity, age or handicap status.
- To have a family member or representative of your choice and your physician notified promptly of your admission to the hospital.
- To formulate Advance Directives and appoint a surrogate to make healthcare decisions on your behalf to the extent permitted by law.
- To discuss concerns or complaints regarding any aspect of your care, treatment or stay while in the hospital, as well as information regarding how to make a complaint and the review process for resolution.
- To know that all communications and records concerning your care will be treated as confidential; your permission in writing is necessary for your medical records to be released to any persons, except as otherwise provided by law or third party payment contract.
- To be informed of any business relationship between the Hospital, educational institutions, other health care providers or payers that may influence your care.
- To refuse to speak with or see anyone not connected with the Hospital, including visitors or persons officially connected with the Hospital but not involved in your care.
- To have considerate and respectful care and to know that efforts will be made to respect your physical and personal privacy.
- To expect any discussions or consultations regarding your care be conducted discreetly, and to have your medical record read only by individuals directly involved in your care or monitoring its quality.
- To have access to an interpreter if you do not speak or understand English.
- To be placed in protective privacy when needed to ensure your personal safety.
- To participate in the development and implementation of your plan of care.
- To accept medical care or refuse treatment to the extent as allowed under state law and be informed of the medical consequences of such refusal, including the ability to refuse to participate in clinical training programs or to use your medical information for research purposes.
- To know the identity of individuals providing care to you and to and understand any proposed changes in physicians assigned to your care.
- To pastoral care and other spiritual resources.
- To be informed of your rights in advance of receiving or discontinuing care.
- To a reasonable response to your requests and needs and to considerate and respectful care, considering psychosocial, spiritual and cultural values.
- To have information necessary to make treatment decisions that reflect your wishes.
- To be free from restraints of any form that are not medically necessary.
- To have care as a dying patient that optimizes your comfort and dignity and the expression of grief by you and your loved ones.
- To receive information regarding organ donation and to make your wishes known.
- To participate (you or your designated representative) in the consideration of ethical issues which arise.
- To be informed of any human experimentation or other research or educational projects affecting your care or treatment.
- To have a reasonable response to your request for appropriate and medically indicated care.
- To request transfer to another facility after being provided with complete information concerning the need for, risks, benefits, and alternatives to such a transfer.
- To expect continuity of care and to be informed of available and realistic options when hospital care is no longer appropriate.
- To have the guardian, next of kin, or legally authorized person to exercise, as allowed under state law, the rights delineated on your behalf if you have been adjudicated incompetent in accordance with law, have been found by the physician to be medically incapable of understanding the proposed treatment, are unable to communicate wishes regarding treatment, or if you are a minor.
- To be informed about the outcomes of care, including unanticipated outcomes that differ significantly from the anticipated outcomes.
- To pain relief, which includes appropriate assessment and management of pain.
- To receive upon discharge, information concerning your continuing healthcare needs. If you are being transferred to another facility you will be informed of the need for and alternatives to such a transfer.
- To receive upon request an explanation of your bill, regardless of the payment source, and to an itemized and detailed explanation of your total bill for services.
- To know that in most circumstances you may, upon proper identification, inspect your medical records and for a reasonable fee, obtain copies.
- To know the immediate and long-term financial implications of treatment options.
- To a full and complete copy of the Rights and Responsibilities of Patients upon request.
Your Rights as a Hospital Medicare Patient
- You have the right to receive necessary hospital services covered by Medicare, or covered by your Medicare Health Plan ("your Plan") if you are a Plan enrollee.
- You have the right to know about any decisions that the hospital, your doctor, your Plan, or anyone else makes about your hospital stay and who will pay for it.
- Your doctor, your Plan, or the hospital should arrange for services you will need after you leave the hospital. Medicare or your Plan may cover some care in your home (home healthcare) and other kinds of care, if ordered by your doctor or by your Plan. You have a right to know about these services, who will pay for them, and where you can get them. If you have any questions, talk to your doctor or Plan, or talk to other hospital personnel.
Complaint or Grievance Procedure is in Place
- To discuss concerns about any aspect of your care, treatment, or stay while in the hospital, you are encouraged to speak to the Department Manager, Nursing Supervisor, or call Organizational Improvement Department at (317) 776-7230, or contact the Indiana State Department of Health toll-free at (800) 246-8909.
- To be assured that your complaints will receive prompt attention.
- To be assured that your care will not be compromised because a complaint has been made.
- To be informed that all complaints are viewed as opportunities to improve patient care.
- To be informed that your complaint regarding your care be referred to the department involved for review and resolution immediately by department manager or person in charge.
- To be informed that if the verbal or written complaint cannot be resolved satisfactorily at the department level, the complaint becomes a grievance and will be referred to the Vice President of Organizational Improvement and in his/her absence to the Administrator for further review and resolution. The patient/family will be contacted within 5 business days after receipt of the complaint.
As a Patient, You Have the Responsibility
- To wear an identification armband at all times.
- To provide complete and accurate information about your health.
- To report effects of the treatment you receive while a patient on the patient care unit.
- To report pain accurately to your care provider.
- To participate in the development of your treatment plan.
- To attend therapy sessions and participate in activities prescribed by your care provider.
- To be considerate of the rights of other patients.
How to be an Active Member of Your Healthcare Team
- Always tell your physician or other healthcare providers about all medications you are currently taking (including prescription medication, over-the-counter medication, dietary/herbal supplements, vitamins, minerals, laxatives, pain relievers, sleeping aids, etc.).
- Always inform the physician or other healthcare providers about allergies or any adverse medication reactions you have experienced before accepting any new medication.
- Request information about all medications prescribed in terms that you and your caregivers can understand (this includes both prescription and over-the-counter medications). Know what you’re taking and what it’s been prescribed for.
- Before accepting any new medication from the pharmacy, insist that the container be clearly labeled with its name (generic/brand), the directions for its use and how it should be stored. Be sure that you can read the handwriting on the prescription.
- Take notes on what you learn at your doctor’s office and pharmacy. You may want to have a friend or family member with you to write down information. Plan a follow-up visit with your doctor or pharmacist if you do not have time to discuss all of your concerns and ask all of your questions. Remember, your healthcare providers will be glad you want to know about your medicines and care.
Have a concern? We're here to help.
Patients have the right to address concerns or complaints regarding any aspect of their care, treatment, or stay while at Riverview. Please discuss them with the Department Manager or Director, or the Nursing Supervisor at 317-773-0760 or 800-523-6001.
Indiana State Department of Health: 800-246-8909.
For More Information
395 Westfield Road
Noblesville, IN 46060
Toll Free: 800-523-6001
Physician Referral: 317-776-7450