Hospital Report Card

The Riverview Hospital Report Card has the primary purpose of ensuring that statewide hospital data and clinical outcomes are made available to the general public in a clear and usable manner. Our priority is to uphold a statewide commitment to hospital quality improvement, accountability and transparency. The Report Card utilizes standardized quality and clinical outcome measures that are endorsed by national organizations, with established standards to measure the performance of healthcare providers and hospitals.

2010 National Excellence in Healthcare Awards

In March 2010, Riverview Hospital received earned a 4 Star Award for Emergency Services. The Excellence in Healthcare Awards recognize healthcare organizations that have exhibited excellence throughout the prior year. 4 Star Awards recognize healthcare service lines that receive patient satisfaction scores in the top 25 percent nationally. The score is based on the percentage of patients who rate our facility "excellent" in reference to the overall quality of care received.

PRC Gold Achievement Award

In 2010, Riverview Hospital earned a PRC Gold Achievement Award for Radiology Services. This award is based on entries submitted by hospitals and other health care facilities across the nation. The achievement awards recognize organizations which have enhanced their patients’ perception of care by focusing on “key drivers of excellence.”

Patient Satisfaction

Riverview Hospital randomly selects patients to receive a patient satisfaction survey via phone. The survey allows patients to rate their entire experience with Riverview Hospital and to provide their comments. Nothing is more important to our organization and its improvement efforts than patient input.

Patient Satisfaction Scores, Q4, 2012

Hospital Compare Scorecard

Hospital Compare Scorecards provide individuals with information on how well the hospitals in their area care for all their adult patients with certain medical conditions. This information helps individuals compare the quality of care hospitals provide. Hospital Compare was created through the efforts of the Centers for Medicare and Medicaid Services (CMS) and organizations that represent hospitals, doctors, employers, accrediting organizations, other Federal agencies and the public. Riverview Hospital provides Scorecard information - gathered through a third party - to CMS.

Healthcare Facilities Accreditation Program

The American Osteopathic Association's Healthcare Facilities Accreditation Program (HFAP) has been providing medical facilities with an objective review of their services since 1945. The program, which has also been accrediting healthcare facilities for over 30 years under Medicare, is recognized nationally by the federal government, state governments, insurance carriers and managed care organizations.

Accreditation by HFAP ensures that a hospital is in compliance with national patient safety goals and quality indicators.