Frequently Asked Questions

Billing and insurance FAQs

 

1. When do I have to pay my bill?
2. Why did I receive a bill from both the hospital and the doctor?
3. Why am I being charged for this?
4. Can you bill worker's compensation for my claim?
5. Will you bill my primary insurance?
6. Will you bill my secondary insurance?
7. Will you bill my auto insurance?
8. When was my insurance billed?
9. Why did my insurance deny the claim?
10. Why am I receiving a refund check?
11. Why am I getting another bill when I already paid?
12. What is this balance for?
13. Can you fax me my bill at work?
14. Why is this billed as an outpatient service when I spent the night in the hospital?
15. Can I come in and talk to you about my bill?
16. Can you explain the bill I received from my doctor?
17. Will you send me an itemized bill?
18. Can you provide me an estimate for a certain procedure?

 

1. When do I have to pay my bill?
   Payment is due 30 days after you receive the first statement.
   
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2. Why did I receive a bill from both the hospital and the doctor?
   The hospital and the doctors bill separately for their services.
   
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3. Why am I being charged for this?
   We want to help you to understand your bill. Please tell us the charge you have a question about, along with your nine-digit account number.
   
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4. Can you bill worker's compensation for my claim?
   Yes. Please tell us that it is a Worker's Compensation Claim and provide us with your complete insurance information. We can assist you with filing the claim.
   
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5. Will you bill my primary insurance?
   Yes, but you will need to provide us complete primary insurance information.
   
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6. Will you bill my secondary insurance?
   Yes, but you will need to provide us complete secondary insurance information.
   
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7. Will you bill my auto insurance?
   Yes, but you will need to provide us complete insurance information.
   
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8. When was my insurance billed?
   To check status of insurance billing, please call (317) 776-7141 or toll-free at (800) 523-6001 and follow the prompts.
   
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9. Why did my insurance deny the claim?
   The most common reasons for denial of a claim:
   
   • The service you received was from a physician outside your plan's network.
   • The service you received was not covered under your plan.
   • You were not covered by your plan at the time of service.
   • You did not provide the correct insurance information at the time of service.
   
   Note: You likely received paperwork from your insurance company. That paperwork should explain any denials. Please contact your insurance company with questions regarding any denials.
   
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10. Why am I receiving a refund check?
    There was an overpayment to your account. Either you paid too much on the account and/or your insurance paid at a later date and covered some what you already paid.
    
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11. Why am I getting another bill when I already paid?
    The statement may have been mailed before the payment was posted to your account. Call us at (317) 776-7144 (A-J last name) or (317) 776-7145 (K-Z last name) to verify. Please provide your account number if available, your name, when you were in the hospital and your date of birth, and we will verify that the bill was paid.
    
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12. What is this balance for?
    Please tell us the specific charge you are asking about. We will need your account number and the charge in question.
    
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13. Can you fax me my bill at work?
    No. In order to protect a patient’s privacy for confidentiality reasons, itemized bills cannot be faxed to your workplace. You may either come into the hospital to the cashier's office and pick up your itemized bill or we can mail it to you.
    
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14. Why is this billed as an outpatient service when I spent the night in the hospital?
    For an account to be billed as an inpatient service, there must be a physician’s order. The physician who ordered your services determined that your condition did not meet the requirement for an inpatient admission. The physician's written order dictates whether we bill as an inpatient or outpatient.
    
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15. Can I come in and talk to you about my bill?
    Yes, you may come to the Patient Account Representative office located on the first floor of the hospital.
    
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16. Can you explain the bill I received from my doctor?
    Unfortunately, we do not have access to physician bills. Please call your physician's office directly.
    
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17. Will you send me an itemized bill?
    Yes. Please provide your account number if available, your name, when you were in the hospital, your date of birth and correct mailing address.
    
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18. Can you provide me an estimate for a certain procedure?
    The Customer Service Department will send an estimate to you., but we will need the following information from you:
    
    • A Current Procedural Terminology (CPT) code, which can be obtained from your physician.
    • The name of the procedure.
    • Your name and correct mailing address.
    
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